NAIA Revolutionizes Passenger Experience: VIP Arrival Area Now Available to General Public
The private operator of Ninoy Aquino International Airport (NAIA), New NAIA Infra Corp. (NNIC), has allowed all private vehicles to pull up kerbside at Terminal 1, opening the previously restricted area to all travellers, not just VIPs.
As part of a larger initiative to enhance passenger comfort and traffic flow at one of the busiest terminals at the airport, this modification offers arriving travellers and their loved ones a more convenient and inclusive experience.
A major component of the recently redesigned pickup system at Terminal 1 is opening the main arrival kerbside to all passengers. This will streamline pickups for metered taxis, ride-hailing services, and private vehicles while reducing traffic and enhancing the traveller experience.
The new system is currently in its soft launch phase to provide passengers and transport providers an opportunity to familiarize themselves with the changes. This phase also allows for fine-tuning and adjustments to ensure a smooth transition before its full implementation.
The main arrival curbside has 14 designated loading bays — A1 to A14 — where private vehicles can pick up passengers. Bays A8 and A9 are designated for persons with disabilities (PWDs), while Bays A11 and A12 will continue to be reserved for VIP pickups. Bays A13 and A14 will be for hotel pickups, further streamlining the curbside system. With this setup, arriving passengers now have more options for convenient pickups, including the comfort of waiting at the main arrival curbside.
Terminal Transfer shuttle bus services will also operate from this area, with stops located just beyond Bay A14.
As part of the overall reconfiguration, the outer curbside — B1 to B6 — has been designated as an additional pickup area. This section will feature a dedicated Meet and Greet Area. Grab ride-hailing booths will also be strategically positioned in the area to provide quick and convenient booking options for passengers.
Rent-a-Car services, coupon taxis, and yellow metered taxis will be relocated to the arrival extension area on the ground level. This adjustment is expected to further decongest the main terminal curbside while maintaining reliable public transport access.
To further ensure a smooth transition, clear directional signage will be installed throughout the terminal, and airport personnel will be available to guide passengers and drivers to the appropriate zones. NNIC encourages all travelers and visitors to follow the updated system for a more efficient and hassle-free arrival experience.
